A continuing story of what we’re doing…
January 3, 2009
Calendar year-end is often a time of high volume sales, and December of 2008 was no exception. We didn’t join in the stampede of deep-discount sales, but we did offer extra service to a number of new users, with minor (but important) changes to accommodate their special requirements. Our new support and sales staff have been working hard to get up-to-speed, and have already offered assistance to many of our users, and have been able to assist some new users to get LawStream in their offices. Staff turn-over in the third quarter of 2008 presented some challenges, but we have overcome most of those challenges, and we’re looking forward to reviving our sales efforts and the features offered to our users.
2009 is going to be a year of excitement and growth for us, and we hope LawStream helps make 2009 a prosperous, peaceful, and productive year for all our users.
December 9, 2008
We’re continuing with training for our new employees. The training has been a combination of tips and suggestions about things LawStream can do, along with “real life” work in the law office. There’s a great synergy here, between the law office and the software business, as each part of the “office space” can learn and benefit from the other. Every time one of our software support people learns something about how work is done in the law office, that knowledge can be applied to users who might have similar work; conversely, every time those same people in this office become more familiar with how LawStream works, they’re able to become more efficient in their work in the law office.
December 8, 2008
More of a support day than a development or sales day, today. Common themes seem to arise in the work we do (much the same as I used to see common themes in two or more comic strips in the weekly “color funnies”). There might not be any Grand Design in the calls we get on any given day, but today I dealt with separate support email from two users, where the work had a common theme. The common theme in those two support calls was not directly related to LawStream, but rather to our support: in each case, the user had let his support lapse; in each case, we provided the support, along with a gentle reminder about the support contract having expired; and in each case, we got a quick message back, apologizing for the inadvertence in not renewing support, and promising to get the support paid in a hurry. One of those two responses said this:
“I will check and get [payment] to you. Your software has been valuable and it has been very enjoyable working with you.”
It’s nice to have a trusting relationship with users like those.
